Mitss End User Support

End-user support

Minimising downtime for users is one of the most important objectives of any IT function. If users cannot work, they aren’t delivering the core objectives of the business, which impacts overall profitability.

We offer several solutions to deal with IT issues swiftly and effectively. What’s more, while our solutions are based on best practice frameworks like ITIL*, we tailor them carefully for your business. So, you get something which really works for you.

With all our end-user support services, we adopt a joint client-MITSS approach from the start. We find this helps to establish a strong working relationship, build user adoption and implement a successful service.

* Information Technology Infrastructure Library.