Our Values

Providing a bespoke, affordable and trusted service is right at the heart of what we do.

After thinking long and hard about the type of company we wanted to be, we identified these three core values which capture the essence of who we are:

Customer first:

It’s all about you and your business, not what we want. We get to know our customers so we can provide a bespoke solution which really works for them.

Personal accountability:

Our senior people focus on providing a high-quality service to our clients, which means service quality is central to everything we do. So, if something isn’t right, we make it our personal mission to fix it.


We are honest about what will and won’t work for you. And we will charge you a fair price for it too.

Our leadership

Adrian is MITSS’s founder and current CEO. He has over 20 years’ experience in the IT services industry and has worked in senior delivery and operational roles with many high-profile clients, particularly within the legal and financial sectors.

Determined to provide a better IT support service to clients, he likes to get to know organisations and really listen to what they need before jumping in with suggestions. Adrian is ITIL qualified and blends those principles with his years of experience to find ideal solutions for his clients.

Outside of work, as well as being a football fan (you’ll have to ask him his team), he loves a good detective novel and collects old-school vinyl which he plays on an old radiogram. Sticking with the retro theme, Adrian enjoys tinkering with old radios, and has even managed to restore an old valve radio back to its former glory.